On-site Mac and Windows computer support and personalized tutoring. I am expert with both Mac and Windows systems, and I have extensive knowledge of a vast array of software applications. Services include:
Desktop publishing and graphic design. Twenty years experience in design and production of books, technical manuals, journals, newsletters, brochures, advertisements, invitations, business cards and stationery, event program books, promotional materials, proposals, slide presentations, instructor guides, quick-reference and help materials, and websites.
Web site design. Samples provided upon request. Since every website I have designed has been modified by the client from my original, I no longer include live links.
February 2003–present
Support Technician and Trainer, macUpgrades, Bethesda, MD
On-call technician for on-site setups, repairs, upgrades, troubleshooting and training for store customers.
December 1999–August 2005
Art Director, Acoustical Design Collaborative, Ltd., Ruxton, MD
Sole designer and production artist for a comprehensive technical guide to electronic sound system design for architects, covering all aspects of acoustics and equipment. Other projects include attention-getting, bid-winning proposals, advertisements, and other promotional materials.
July 2000–November 2001
Print to Web Conversion Specialist Biodiversity Support Program (BSP) World Wildlife Fund, Washington, DC
Awarded a contract to convert a large library of printed materials (research reports, project summaries, textbooks, handbooks, etc.) for posting on the Web and inclusion on a CD documenting the BSP program. Original materials included QuarkXpress, PageMaker, Microsoft Word, and other files created on both Macs and PCs (in several languages), as well as hard copy only. Sole responsibility for determining the optimal conversion options. Final online products were HTML, PDF, GIF, JPG, or any combination--whichever would make each individual publication easiest for the public to view and/or download. (Program funding ended November 2001.)
1999–2002
Webmaster and Graphic Artist, Center for Media Education (CME), Washington, DC
Complete responsibility for CME web site, including redesign, maintenance, production of graphics, updates, anything. Also designed printed materials produced by the organization and provided on-site hardware and software technical support.
1998–1999
Graphic Artist, National Association of Enrolled Agents (NAEA), Gaithersburg, MD
Provided design and layout for bimonthly professional journal, promotional and instructional materials for continuing education courses, and all materials and giveaway items for national convention. Produced graphics for Web site.
1998–2001
Graphic Design Consultant, Electronic Learning Facilitators, Inc. (ELF), Bethesda, MD
Same as below, but I worked from home as a consultant.
1994–1998
Graphic Designer, Electronic Learning Facilitators, Inc. (ELF), Bethesda, MD
Provided design, desktop publishing, and editing for ELF’s computer technology courseware including student manuals, instructor guides, and quick-reference/help materials. Produce internal newsletter, PowerPoint presentations, Web graphics, advertising, promotional brochures, and invitations. Set style standards for ELF courseware, working closely with project managers to meet client needs.
1987–1994
Consultant, Woolly Mammoth Theatre Company, Washington, DC
Had complete responsibility for designing and producing theatre newsletters and playbills using a Macintosh desktop publishing system. Designed and programmed an elaborate database system for keeping detailed histories of theatre attendance and subscriber activity, tracking fundraising efforts and contributions, and maintaining mailing lists. Originally created the database on a PC system and later transferred it to Macintosh. Trained staff in the use of desktop publishing, word processing, spreadsheet, and database applications.
1988–1990
General Manager, Balance Sound Studios, Bethesda, MD
Scheduled bookings, determined hourly and package rates, selected and purchased studio equipment, and developed and implemented promotional schemes for a professional 24-track recording studio. Responsible for all billing, payroll, bookkeeping, and cash flow. Computerized all financial and other studio records.
August–November 1986
Director of Computer Operations, Bob Edgar for U.S. Senate Campaign, Philadelphia, PA
Managed all aspects of data processing at state campaign headquarters in Philadelphia. Developed databases for tracking statewide campaign contributions, organizing fundraising events, preparing Federal Election Commission (FEC) reports, and generating mass mailings. Trained staff and volunteers to use database, word processing, and spreadsheet applications. Introduced desktop publishing, which resulted in unexpected savings on print production costs.
Spring 1986
Consultant, American Civil Liberties Union Washington, DC
As part of a consultant team, installed the first computer systems at the ACLU. Designed and programmed databases for subscription records for numerous publications and for monitoring fundraising efforts. Designed and programmed a standard user interface integrating all installed software. Trained staff to use databases and word processing applications.
Summer 1985
Assistant Instructor, Smithsonian Resident Associate Program, Washington, DC
Assistant to instructor of 3-D Graphics, Business Graphics, and Presentation Graphics courses. Courses were developed and taught by the Computer Arts Forum, New York, NY.
July–November 1984
Traveling Computer Specialist, Mondale/Ferraro Committee, Washington, DC
Provided computer services to Geraldine Ferraro and her senior campaign staff. During the 1984 vice presidential campaign, was responsible for extensive communication from the road with Washington headquarters, sending and receiving drafts of speeches, emergency memos, and daily campaign travel and event schedules. Responsible for formatting and distributing these materials to staff. Maintained computers and printers for traveling speechwriting staff. Ate way too much shrimp cocktail. (It was free.)
InDesign, QuarkXpress, PageMaker, FrameMaker, Photoshop, Illustrator, Acrobat, Dreamweaver, Fireworks, FreeHand, Painter, Microsoft Office (Word, PowerPoint, Excel, Visio), Quicken & QuickBooks, digital photography, scanning, and beyond that, just about anything else you wish to throw at me.
I am especially good at troubleshooting. I'll figure out the problem and fix it. I will install hardware and/or software upgrades, and set up your system to suit your needs, not somebody else's. I won't talk down to you, and I won't tell you more than you really want to know. I understand that most people just want their computers to work right; they're not interested in how they work!